Frequently Asked Questions

Questions? Call us toll-free at 1-800-556-3418!

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Question: Are there any additional fees?
Answer: See our No Hidden Fee Guarantee for Flat Fee MLS Listings. All of the fees we charge are listed on the web page where the order button appears. Shipping costs are included and there are no additional fees charged by other agents involved in the transaction. We do not charge any other fees to you for the sale of your home. Please call us if you have any question about this.
Question: What is the MLS and who owns it?
Answer: The answer to your question differs depending on where you live. In most areas, the MLS is a corporation owned/controlled by the local association of Realtors. To input listings, you generally must be a licensed member of the area's association of Realtors (we and/or our affiliate brokers hold this membership in most areas). MLS Members cooperate by showing and selling the homes listed by other members, for which they receive a commission for bringing the buyer to the seller. The commission amount offered to the agent who brings the buyer is almost always listed (usually required by the MLS) along with the detailed information about the home and picture(s).

The MLS is the primary tool agents use to find a property when they have a buyer. Over 80% of buyers use agents to help them find properties (especially the most motivated buyers: relocations, preapproved, etc.). For most agents, the MLS is the tool used every day to find a home for their buyers (for many agents, it is the only tool they use to find homes.) The MLS is not available to the public, only MLS Members can view the MLS listings. In recent years, most MLS systems have distributed some listing information to websites like Realtor.com and allowed MLS members to show some listing information on their own websites.

Our service enables you to get the best of both worlds: get MLS exposure to buyers and pay a commission only if you accept an offer from a buyer involved with an agent. Our average customer walks away from closing with a check that is $8,072, higher than using a traditional agent.

Question: What telephone number will be on my MLS listing?
Answer: All buyers and agents with buyers would be instructed to contact you directly.
Question: Will agents with buyers boycott my listing because I am saving so much money?
Answer: No. Agents want to find a home that meets their buyers needs as quickly as possible, as long as they get paid a competitive commission for bringing the buyer. It is extremely rare that an agent would refuse to show a home that pays them a competitive commission and meets their buyers needs. There may be a very small number of agents in some areas that violate the Code of Ethics and Federal law prohibiting a boycott, but it is extremely rare. In general, the MLS listing does not tell them how much you are paying to list your home, only what you are offering to pay the agent who brings the buyer, so the agent won't know how much you are saving.

It is more common for an agent who hopes to list your home themselves to say that agents won't show your home to their buyers. While making this statement violates Federal Law and the Realtor Code of Ethics, realize that this is attempt to list your home because the agent doesn't have a good reason why you should pay their higher price.

In addition, the local, State, and National Associations actively police agents who make these comments. Email us for a link to a recent article written by a Realtor Association Attorney that states:

"Two or more firms should never agree to refuse to deal with or cooperate on less favorable terms with another competitor (usually a discount broker) or attempt to drive such competitor out of business. Boycotts such as these are illegal. Nothing can be done to intimidate "discounters" so that they will abandon their alternative marketing strategies. You should never indicate that other brokers would not do business with the discount firm.[emphasis added]"

Question: Can I list my property through this service if I am a licensed real estate agent or broker?

Answer: Yes, we frequently have brokers or agents who list their property through our service.

Question: Do I need to come to your office to be listed?
Answer: No, you don't have to visit our office to get listed. Our services are set up to maximize your convenience. The necessary paperwork can be emailed, faxed, or mailed both ways so there is no travel, appointment, or time-consuming meeting necessary to get listed. The signs, lockboxes, and/or other supplies are generally sent out for 2-3 day priority shipment from our national office.
Question: Who will be the main person I contact after when I am listed?
Answer: You will be assigned to one of our brokers who is a licensed brokers in your state and members of the local MLS. You will have their contact information and they will be your primary contact once you have ordered. They are focused on helping home sellers sell for a flat fee and there are no additional fees due to them.
Question: Is there any situation where I would have to pay the buyers agent commission if my home sale does not successfully close?
Answer: The commission is only paid if the buyer actually purchases the property and the closing is successful. In the unlikely scenario that your buyer is unable to complete the transaction, you do not owe the buyers agent a commission. Assuming that you don't break the purchase agreement that you previously agreed to in writing, you only pay a commission upon the successful closing of the sale of your home.
Question: How does the photo(s) get attached to my listing?
Answer: Most of our customers take their own photos with a digital camera and email them to us.

If you do not have a digital camera (or can't borrow one from a friend, relative, or co-worker), we suggest you take photos with a film camera (even a cheap disposable $5 camera) and pay for a photo CD when you get your film developed (all large & medium-sized film developers now have this option). This will enable you to put the CD in your computer, attach it to an email, and email it to us. As a last resort, you can mail our corporate office a printed photograph and we will scan the photo and get it uploaded. Keep in mind that this is the slowest option and we cannot return photos.

Photos are the last step in the MLS listing process. A listing must be entered, and activated before a photo can be attached. Therefore, it is usually the last item that we ask you for, and you will be given an email address to email your photos.

Question: Can I list a property I want to rent or lease?
Answer: Yes, in most MLSs listing a rental/lease situation is possible. Many allow a listing to be shown as both for sale and for rent. Please call or email and we can find the exact information for your area.

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